Refund Policy

This Refund Policy outlines the terms and conditions under which refunds may be granted for permit application services. By engaging our services, you acknowledge and agree to the terms set forth below.

1. Refund Eligibility

Refund requests must be submitted in writing and will only be considered under the following circumstances:

• The permit application meets the necessary conditions for submission, but the relevant government authority confirms that the permit cannot be processed or approved.
• The inability to process the permit is due to regulatory changes or unforeseen circumstances beyond the applicant’s control.

Refunds will not be granted under the following conditions:

• Withdrawal of the application due to personal reasons, change of mind, or business decisions.
• Failure to provide the necessary documents required for processing within the stipulated timeframe.
• Any misrepresentation, falsification, or omission of required information leading to application rejection.

Exceptions to the above may be considered at the sole discretion of the company on a case-by-case basis.

2. Refund Process & Deductions

If a refund request is approved, the refund amount will be subject to deductions for:

• Administrative fees incurred during the application process.
• Any work or services that have already been rendered, including document preparation, consultation, or submission efforts.

The final refund amount will be calculated based on actual expenses incurred and will be determined at the company’s sole discretion.

3. Refund Application Procedure

To request a refund, a formal letter must be submitted via email to sup.license20@gmail.com with the following details:

1. A clear and detailed reason for the refund request.
2. Supporting evidence or documentation, if applicable.
3. Original bank account details for the refund transfer.

Failure to provide complete and accurate information may result in processing delays or denial of the refund request.

4. Processing Time

• We will provide a formal written response regarding the approval or rejection of the refund request within 14 days of receiving a complete application.
• If the refund is approved, the amount will be transferred to the original payment account within 30 days from the approval date.

5. Amendments to the Policy

The company reserves the right to amend, modify, or update this Refund Policy at its sole discretion without prior notice. Any changes will be effective immediately upon publication. Clients are encouraged to review the latest policy before making a request.

By engaging our services, you acknowledge that you have read, understood, and agreed to the terms stated in this Refund Policy. If you have any questions, please contact us for further clarification.